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Thoughts about reporting a bug.
https://na.nasomi.com/forum/viewtopic.php?f=7&t=129		 Page 1 of 1
Author:  Petz [ Mon Apr 04, 2016 12:08 am ]
Post subject:  Thoughts about reporting a bug.
Hello,

After looking at a number of help requests, the main issue I am finding is that many that folks are posting very little information and details. This leads to more questions as really the original poster didn't share enough. So to help out with this I'd like to suggest some basic details be posted by folks that need help. This way the folks responding can have a better idea, and they are less likely to ignore you as you are helping to share a more informed account of the problem.

What (I think) are basics to include when posting a problem. wrote:
  • Use an appropriate subject line. Bug -- Quest Name; Ashita -- Error Message #; etc.
  • Avoid unhelpful information - "It doesn't work." Nor does your explanation of the problem. We may opt to not help you.
  • Write clearly & be precise.
  • Include the link of the related item/quest/problem
  • Take screenshots. Understand that we are not sitting in front of the computer, you are. So we cannot see what you do.


Basic template anyone can use to help outline most problems.

Subject: [Bug Report] Quest Name (date of report)

Quest Name:
Quest URL (WIKI):

Concise description of the problem: 1-2 sentences at most.

Reproduce ability: # of times you went back to every NPC/quest trigger (something you click on/trade to) to try and complete the quest.
Steps taken that can be followed to come to the same problem as you have:

Other Details: Additional details that you feel is relevant but didn't fit in the description above.

List of Add Ons used/commands used:

Screenshots:
Examples include:
- KI that you have/should have
- Any quests you are currently on, since there are some quests that may impact your ability to complete your quest.
- Dialogue NPC is giving you.
- Killed NPCs
Author:  Petz [ Mon Apr 04, 2016 12:11 am ]
Post subject:  Re: Thoughts about reporting a bug.
Also, if your issue is fixed by something you have found, consider coming back and posting what you did to solve it. The next person with this problem could benifit form knowing. :) Also changing the subject line to say Solved/Fixed so folks know you no longer need help. May go a long way to make sure Nas and the rest of us know you no longer need the help!
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