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PostPosted: Sat Jun 02, 2018 6:43 pm 
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Joined: Thu Jan 25, 2018 7:29 am
Posts: 13
Hello,

I've been having this issue:

Image

All i can think that went wrong is that i changed forum email login, but i got verification email and confirmed that link, i can log into both forum and account on website.

I tried the "Bind legacy account" option, but it just tells me that "game account was already bound to another account".

I asked other LS members and 1 replied that he has no such issue.

Any help appreciated,

Thanks.


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PostPosted: Sat Jun 02, 2018 6:45 pm 
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Joined: Wed May 10, 2017 8:26 pm
Posts: 3774
So let me confirm: you changed the email that your forum account was linked to, and now your game accounts aren't listed, correct?

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PostPosted: Sat Jun 02, 2018 6:46 pm 
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Joined: Thu Jan 25, 2018 7:29 am
Posts: 13
That's correct.


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PostPosted: Sat Jun 02, 2018 6:48 pm 
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I linked this to the big guy because it's important. Expect it to be fixed at some point, no eta though. In the mean time, you -could- probably change the email back to the original and have your characters listed again. But, you probably changed the email for a reason.

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PostPosted: Sat Jun 02, 2018 6:52 pm 
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Joined: Thu Jan 25, 2018 7:29 am
Posts: 13
Thanks,

Is changing the email back safe? I don't want to complicate things further, i know he has a lot of stuff on his agenda; if not i can just wait for a fix, i don't have any race changes planned or anything.


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PostPosted: Sat Jun 02, 2018 8:12 pm 
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Joined: Wed May 10, 2017 8:26 pm
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It should be. My guess is that when you log in it searches for the email it was bound to at the time of binding. Since you changed the email, there are no matches. If you change it back, it should match.

You could wait for nas to fix it, too.

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PostPosted: Sun Dec 09, 2018 10:27 am 
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Joined: Wed Jun 08, 2016 10:12 am
Posts: 23
This is the only post i found with the same issue that just happened to me. Changed my email and cant see my characters on the website. I can still long in and play. Any fix for this?


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PostPosted: Sun Dec 09, 2018 4:40 pm 
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Joined: Wed May 10, 2017 8:26 pm
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Change the email back, til it's fixed

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PostPosted: Thu May 16, 2019 1:34 am 
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Joined: Tue Jun 26, 2018 12:06 am
Posts: 6
This just happened to me as well -- is it possible to get it fixed without changing it back to the previous email?


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