Only nas can do it for you. You'll have to visit naschat and pm him. Warning, it can take a week or 3 in line to get to you. He retains every message you send to him as long as you use the same name. You could try dropping in every day or so for a reminder. And he ninja-fixes stuff, so periodically check your account page to see if he's fixed it.
When pm'ing him, provide as much information as you can, but not passwords, and break it up every few lines because it cuts off after like 3 lines of chat. That's all for the first message, then every day or two ping him with "i'm still here" and if you can, leave the window open for a bit so he can respond.
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