Can someone provide me some help/insight?

I am trying to purchase the XP Rings I see people using right now, but when I try to purchase them from the guard, he just keeps telling me to come back after sorting my inventory. I have done that, zoned, tried checking my inventory on the website to see if it was maybe just not showing up in-game.... nothing. But as I sit here typing this, I've watched 2 other use Empress Bands. How should I go about resolving this issue? or am I being special right now and I can't purchase them -- only refresh them if I have them already?

Thanks in advance!

The mines npc is broken. Go to Markets or Port

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