Whatever you do, don't delete the alt and remake it, like a few of us did. I made an alt yesterday and it got the 3101 issue. My main worked ok. I thought maybe the alt was corrupted during creation (before checking here to see others were also getting 3101) so deleted the alt and remade a new one. Then the game decided to delete my main instead of deleting the alt. And I definitely deleted the alt.
During a 3101 outbreak, if you delete your alt, the game will delete your main instead.
Then there is no other option than to stand in line and hope the only person who can actually do anything about it decides you are worthy of his time. Remember, the game support tab on this message board really doesn't do anything. You have to go to Naschat and figure out how to get it to do a PM to nasomi. Then light some candles and set a cat skull on fire or something, or pray to whatever God you pray to and maybe someone will actually be able to fix this problem that you did not cause.
So yeah, don't delete you alt. Or your main gets wiped. That is the lesson.
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