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 Post subject: Re: Stuck online
PostPosted: Tue Nov 06, 2018 11:20 am 
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Joined: Fri Jun 30, 2017 5:39 am
Posts: 194
Really strange. Usually those troubleshooting steps work in this kind of situation. Especially the decline does wonders which not many people know about. Strange that suddenly so many have that particular, not soluble problem


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 Post subject: Re: Stuck online
PostPosted: Tue Nov 06, 2018 12:58 pm 
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Joined: Sun Nov 04, 2018 5:47 pm
Posts: 22
and it's not my client as i can log as my alt :/

tryed to:
clear session
reboot
decline
clear again

i'll try on my laptop but im not sure it will change anything
edit: it didnt change anything


Quote:
You 5 or so people should find what's common between all of you that caused this issue.

maybe it's because we changed zone (after a death or not), i can only see that from what the others said


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 Post subject: Re: Stuck online
PostPosted: Tue Nov 06, 2018 2:35 pm 
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Joined: Fri Mar 04, 2016 11:19 pm
Posts: 170
Turn your PC's off and attempt to reset your router / modem.

Did this work for you?

_________________
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 Post subject: Re: Stuck online
PostPosted: Tue Nov 06, 2018 3:36 pm 
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Joined: Sun Nov 04, 2018 5:47 pm
Posts: 22
nope, still online.

rebooted my pc, my router, and tryed the "decline" trick :/


Last edited by Naevi on Tue Nov 06, 2018 6:13 pm, edited 2 times in total.

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 Post subject: Re: Stuck online
PostPosted: Tue Nov 06, 2018 4:14 pm 
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Joined: Wed May 10, 2017 8:26 pm
Posts: 3780
Nas is doing a maint today (source: nasomi fb/twitter). You'll be fixed then.

_________________
Returning/Existing Player? Trouble logging in? Click here |~| New player Gil guide |~| More Troubleshooting


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 Post subject: Re: Stuck online
PostPosted: Tue Nov 06, 2018 6:02 pm 
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Joined: Wed May 10, 2017 8:26 pm
Posts: 3780
All stuck people, can you try using the Clear Session tool now?

Log in to https://na.nasomi.com/account/login.php
Select your character
Select Maintenance
Select Clear Session
--wait a few minutes after submitting--

Log in!

_________________
Returning/Existing Player? Trouble logging in? Click here |~| New player Gil guide |~| More Troubleshooting


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 Post subject: Re: Stuck online
PostPosted: Tue Nov 06, 2018 6:14 pm 
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Joined: Sun Nov 04, 2018 5:47 pm
Posts: 22
It's working ! Thanks ! <3
* casting some taru love *


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 Post subject: Re: Stuck online FIXED
PostPosted: Tue Nov 06, 2018 8:03 pm 
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Joined: Mon Apr 10, 2017 3:32 pm
Posts: 8
It worked my character is offline now ty


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