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PostPosted: Wed Jan 23, 2019 8:43 pm 
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Joined: Wed Jan 23, 2019 12:39 am
Posts: 5
logged in for a bit this morning. came back and got this message trying to select character after ashita sign in and game launched? been bad luck for me these last few days. tried reinstalling nasomi and ashita, still nothing
.


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PostPosted: Wed Jan 23, 2019 8:48 pm 
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Joined: Wed May 10, 2017 8:26 pm
Posts: 3780
Try to restart your network adapter or router. If your character is still online, use the clear session tool.

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Returning/Existing Player? Trouble logging in? Click here |~| New player Gil guide |~| More Troubleshooting


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PostPosted: Wed Jan 23, 2019 9:04 pm 
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Joined: Wed Jan 23, 2019 12:39 am
Posts: 5
ok, I restarted everything. wasn't the problem. signed on nas and checked my accounts. they are online. how do I use the clear session tool?


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PostPosted: Wed Jan 23, 2019 9:05 pm 
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Joined: Wed May 10, 2017 8:26 pm
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SFJeep89 wrote:
ok, I restarted everything. wasn't the problem. signed on nas and checked my accounts. they are online. how do I use the clear session tool?

Log into the account page, select char, maint, clear session.

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Returning/Existing Player? Trouble logging in? Click here |~| New player Gil guide |~| More Troubleshooting


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PostPosted: Thu Jan 24, 2019 12:42 am 
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Joined: Wed Aug 01, 2018 3:00 am
Posts: 3
having the same problem...i logged into my account on the site selected my char but see no maint or clear seesion just reset password. any insight? thank you


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PostPosted: Thu Jan 24, 2019 12:53 am 
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Joined: Wed Aug 01, 2018 3:00 am
Posts: 3
ok i cleared session but it didnt do anything D:


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PostPosted: Thu Jan 24, 2019 1:07 am 
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Joined: Wed May 10, 2017 8:26 pm
Posts: 3780
You can now only have 1 character per game login- it will error otherwise. If you want more than 1 character you have to make a separate game login for each on the account page.

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Returning/Existing Player? Trouble logging in? Click here |~| New player Gil guide |~| More Troubleshooting


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PostPosted: Thu Jan 24, 2019 1:14 am 
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Joined: Wed Aug 01, 2018 3:00 am
Posts: 3
oh ok so i would have to delete my other two then thank you for the help


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